Advanced Hybrid System

KX-TES824

For voice conversation – your telephone system is an integral part of your establishment and is your main tool of communication. It is your primary link to your business partners, customers, suppliers, employees, colleagues, friends, and even family members.
The KX-TES824 Advanced Hybrid PBX System can cost effectively support all your personal and business communication needs. The system supports 3 outside (CO) lines and 8 extensions – all built-in so you can use the system straight out of the box. With optional cards, you can easily expand the capacity up to 8 outside (CO) lines and 24 extensions* as your needs grow. The system provides features that can satisfy the demands of the most sophisticated and cost conscious users. You can even connect a variety of communication devices, such as cordless phones, answering machines, computer
modems, credit card verifiers, fax machines, and any other device that works with conventional telephone lines.
Packed with so many features – the Panasonic KX-TES824 is ideal for a small business or home office requiring a flexible system with a high degree of sophistication.
* 8 of the extensions are ports used for Single Line Telephones.

Efficient Call Handling

3-level Automatic Reception with Voice Guidance
– Reduces Operator Call Traffic
– Multi Level Messages
The KX-TES824 supports a Direct Inward System Access (DISA) function that allows outside callers to access any extension without going through an operator. Automatic greeting messages (3-levels) can be recorded by the operator or manager, directing the caller to
an appropriate department or destination. For example: “Welcome to My Company. To speak to the Sales Dept please press 1, to speak to the Service Dept press 2, to speak to the operator press 3” (Level 1). Then additional options can be added after each option, for
example, “To check on deliveries, press 1, for credit card orders press 2, (Level 2). Customers can be given options on 3 different levels. Callers can also dial the desired destination not only to an extension, but also to a group of extensions*, or even outside lines. The DISA feature can drastically reduce the amount of call traffic handled by the operator – allowing the operator to spend more time with new or important customers. The system is smart enough to even detect an incoming fax transmission – routing the call automatically to a designated fax machine. This allows you to be able to receive faxes day or night without a need for someone to transfer the call, and removes any need for purchasing a special fax phone line.
* All phones in the group will ring simultaneously, allowing any member of the group to
answer the call.

Flexible SMS Routing*
SMS (Short Message Service) messaging is an affordable and increasingly popular way to send text messages between fixed line and mobile telephones. You can customize the system to allow SMS message senders to address their messages directly to a specific user’s SLT (Single Line Telephone), ensuring the desired user receives their messages quickly, and privately.
* An optional Caller ID card and an SMS-compatible telephone is required to send and receive SMS messages. Please contact your dealer or phone company to confirm that Short Message Service is available in your area.

Built-in Voice Message (BV)*
– No missed calls and lost messages
– No separate Voice Mail System Required
Enjoy the business benefit and efficiency of using voice messaging without adding a separate voice mail system. The optional Voice Message Card ensures you’ll never miss an important call – giving your customers the option to leave a message when you are not
available. You can customize your voice mailbox by recording your own greetings, which will be played when you cannot answer your phone. Your callers can simply leave you a voice message directly into your personal mailbox, allowing you to receive private
information without relying on hand-written notes and memos. Call Centres and Workgroups can use the common message area for recording caller messages that can be played back later by an operator or group member. For more advanced voice messaging needs, a Panasonic Voice Processing System (VPS) can provide for more professional flexibility and control.
* An optional Voice Message Card is required.

Caller ID Display on SLT’s and APT’s*
– Caller Recognition
– Better Call Management
The system is compatible with Caller ID service, which allows a user to see the caller’s information before they answer a call. This function works on Analogue Proprietary Telephones (APT’s) as well as Single Line Telephones (SLT’s) that support Caller ID display. Proprietary display telephones can be used to also access the Caller ID log for the 20 most recent calls (Call Log) while the system itself has 300 common logs. The logged incoming calls can be called back easily.
* An optional card is required. Please contact your dealer or phone company to confirm if the Caller ID service is available in your area.

Flexible and Simple Expansion
Panasonic offers you unprecedented flexibility and simple expansion of your TES824 system with optional cards. By adding optional cards, you can expand the system from 3 CO’s / 8 extensions to 8 CO’s / 24 extensions.

Economical Cost Management

Calling Activity Reports Station Message Detail Recording (SMDR)
The KX-TES824 can record or print out detailed call information such as the date, time, extension number, dialled number, duration, etc. SMDR records can help you effectively manage call costs, staff productivity and phone system usage.

Account Code Entry (Option / Forced / Verified)
Account codes can be used to identify outgoing external calls for accounting and billing purposes. The calling activities made with ID codes can be printed out (SMDR). ‘Verified Account Code’ is a very useful way to control call costs and to manage your telephone
expenses more effectively.

Call Restriction
The system can be programmed to prohibit unauthorised outgoing long distance calls by restricting certain extensions from dialling certain specific area codes / exchange codes.

Electronic Station Lock
Prevents unauthorized personnel from making calls with your phone by ‘locking’ your outside lines and requiring a 4-digit security code before making calls. The operator and manager are given the privilege of controlling Electronic Station Lock at any station by using the DSS console. For example, this feature is useful for a small hotel when guests have checked out.

Limited Call Duration
The system disconnects outbound calls when a pre-programmed time expires. An alarm tone is sent to both parties 15 seconds before the assigned time limit.

Emergency Call
You can assign 5 numbers, which can override call restrictions when making an emergency call to the authorities – such as police, fire department, ambulance, etc.

Room Monitor
An Analogue Proprietary Telephone or Intercom can be used as a Room Monitor. This feature is useful for monitoring a child or elder’s room or for security purposes.

Extension Group
The system supports 8 extension groups. In an extension group, the following features can be activated.

– Group Call Pickup: Any member of an extension group can pick up a call directed to another group number.
– Paging – Group: Any member of an extension group can make a voice announcement to another group member.
– A hunting group: DISA ring group or UCD group is a specific extension group.

Ringing Pattern Selection
– Distinguish incoming calls for easy call handling.
A ringing pattern can be selected depending on the type of call such as an outside call, intercom call or a doorphone call.

Easy Programming, Easy Maintenance

Intuitive Customization and Maintenance
System customization and maintenance is easier than ever, thanks to the included Windows based Panasonic KX-TE Maintenance Console software. Simply connect a PC to the system via the built-in USB or serial (RS-232C) interface, and the software’s intuitive graphic interface will help you do the rest. System Administrators can even program and maintain the system while off-site by connecting remotely to the built-in modem. And of course, the familiar Panasonic PT Programming interface is also available, allowing you to quickly program the system using a PT.

Battery Backup Interface (Built – In)*
The system is equipped with a built-in battery interface which provides full system operation in the event of a power failure.
* An optional connecting cable is required.