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Visys

visys1

 

visys2

 

This system enhances phone traffic control, facilitating the decision-making process. It shows the entire phone flow of the company in real time, related both to events and to agents:

•    Identification of busy or out-of-service extensions.
•    Identification of the agents’ statuses as available, on pause or absent.
•    Identification of the telephone number, with the name of the client and/or source region of the call.
•    Length of the events, both for extensions and calls.
•    Scheduling of sound or visual warnings for highlighting specific situations, such as long call or queued client.

Benefits:

•    Conveniences for the agent: information about the client on screen in the incoming calls; development of more than one activity, scheduling of break periods.
•    Real-time control of queue, incoming/outgoing calls, breaks and service level.
•    Storage of all status changes (on call, calling extension, out of service, on break, etc.).
•    Generation of data, analyses and reports on productivity and idleness of the team
(breaks, contacts, calls, etc.) – by activity and by agent.
•    Real-time or subsequent follow-up through reports and graphs.
•    Generation of specific data, analyses and reports for team managers:
AR (abandonment rate), AST (average service time), SL (service level), productivity of agents, waiting periods, etc.
•    Generation of specific data, analyses and reports for abandoned and/or lost
calls with visualization of the status of each agent at the time the call was lost –
generating data for relocation and/or enlargement of teams.
•    100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys3

 

All outgoing and incoming calls are recorded and stored in the database.

•   Recording is possible in analogical, digital and IP Trunk extensions.
•   Dedicated server for recordings: files saved in wave format.
•   Fast and efficient recovery of recordings.
•   Scheduling of internal call recording, with selection of specific extensions and information about date, time, extensions, phone number, client’s name and file name.
•   Scheduling of filters to check recordings: location of recordings by date, agent, extension, phone number or client’s registration.

Benefits:

•   Generation of data and analysis for assessing Company x Client relationships – with subsequent analysis of the calls.
•   Generation of data and analyses for group and individual trainings, allowing performance self-assessment.
•   Registration of base data for argumentation while negotiating with clients, validating agreements and business transactions.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys4

 

It optimizes automated dialing, particularly for product campaigns (telemarketing) and credit and collection actions.

•   Operation with client lists based on preexisting registration or imported from other lists.
•   Selections of dial plans.
•   Definition of agents or groups of user agents.
•   Recording of call history placed for selected contacts.
•   Optimization of the agent’s screen, allowing the attribution of status for each call and the setting of each status (call placed, new call needed, etc.).

Benefits:

•   Higher agent productivity with lower error rate, avoiding double calls or uncalled clients.
•   Dialing schedule for a list with common features.
•   Simultaneous control of several campaigns.
•   Programming black lists with the automatic exclusion of phone numbers registered in lists that cannot receive calls from call centers.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys5

 

It automatically establishes calls through the registered database and also validates the mailing to be used, avoiding unnecessary spending of time and financial resources.

Benefits:

•   High productivity, dialing is 4 times faster than manual dialing.
•   Reduction of up to 70% in dialing time.
•   95% use of agents’ uptime.
•   Report generation for controlling agents’ productivity.
•   90% increase in the call assertiveness index.
•   Programming of phone number or client group filters.
•   Generation of real-time data for assessing the performance of campaigns made through the dialer or through reports for further analyses.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys6

 

IVR – Interactive Voice Response Unit – is a system that allows electronic service wi- thout intervention of the agent. It works integrated to the client database, allowing access to bank balances, statements, test results, surveys, service targeting, etc.

Benefits:

•   Automation of attendances, directing agents to other activities.
•   Reduction of human resources.
•   Higher service promptness.
•   Scheduling of different services by hour, days of the week, holidays, etc.
•   Automatic conversion from audio to text using “Text to Speak”.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys7

 

Automated survey allowing the evaluation of customer satisfaction on products and ser- vices provided by the company. Upon the completion of a call, the agent transfers the call to an electronic service (IVR) that reproduces messages requesting the customer to evaluate the service and/or product. The IVR recognizes the numbers entered in the client’s phone as evaluation scores and generates reports about the results, showing data on the required op- tions, the amount and percentage the clients reported in each option. The software performs the survey in an automatic manner, without human intervention.

Benefits:

•   Quick and effective generation of analyses and evaluations on the degree of customer satisfaction.
•   Generation of statistical data for performance assessment.
•   Generation of data for implementation of process improvements.
•   Reduction in client losses.
•   Bringing the company closer to its clients.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys8

 

This system allows the assessment of the quality of services provided by the agents, as- signing scores to predetermined requirements. During the monitoring, the agent in charge listens to the calls of the attendants and assigns scores based on established requirements, generating assessment reports by agents, clients (or group of client), extension and/or monitoring.

Benefits:

•   Enhancement of the service team training.
•   Improvement in customer relationship.
•   Enhancement of call assertiveness.
•   Generation of accurate analyses on the performance of each agent.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys9

 

Abbreviated version of VISYS MONITORING. Perfect for small and mid-sized companies. With minimal investment, it transforms their service area in a relationship center.

Benefits:

•   Quick and practical installation, 100% remote.
•   Service team performance control.
•   Queue and call control (incoming and outgoing).
•   Real-time monitoring.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys10

 

It analyzes placed and/or received calls through the phone center in order to generate reports for enhanced phone use control. It allows the identification of departments with higher phone expenses and regions with greater call flow. It analyses the list of incoming and outgoing calls. It shows and controls all phone calls in the company, through complete reports and simplified graphs, optimizing the analysis of excessive costs. Available for any telephone switch and PABX model issuing tickets from several brands such as Panasonic, Alcatel, NEC, Asterisk, Avaya and Cisco.

Benefits:

•   Multi-site: Unified management programing for telephone fees of all company units
(headquarters and branches).
•   Contact phone book: all contact information about each client in a single screen.
•   Agents code: identification of users, controlling the call flow and limiting phone expenses.
•   Generation of process codes: ideal for companies that request reimbursement of telephone expenses from their clients.
•   Programming of extension blocking: similar to prepaid cellphones, this Mister Way application assigns limited credits to each extension.
•   Programming call scheduling based on the client registration, with previous calculation of call rates and simulation of different routes.
•   Generation of ranking by calls, departments, clients, etc., identifying major expenses.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys11

 

For small-size businesses that need to control their calls. It operates with up to 32 exten- sions. Available for any telephone switch and PABX model issuing tickets from several brands such as Panasonic, Alcatel, NEC, Asterisk, Avaya and Cisco.

Benefits:

•   Generation of reports by extension, duration and/or dealer.
•   Simulation of rates, informing which operator offers the lowest rates to make phone calls.
•   Call ranking by extension, length and/or rate.
•   Generation of monthly evolution graphs.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys12

 

Virtual phone integrated to the computer: a single screen shows all the telephone featu- res for convenient operation. Provides greater speed in dialing and receiving calls. It can be used with analogical, digital and SIP extension (for SIP extensions, it assumes the function of a soft phone).

Benefits:

•   Call identification before answering it (telephone and company and/or person who is calling).
•   All the functions of a digital extension on a computer screen.
•   Screen configuration by user, allowing customization of information concerning each profile (groups of extensions and abbreviations).
•   It eases the search for extensions because the system lists the extensions that are set on the PBX.
•   Online viewing of the status of the extensions (available or busy) and grouping by most used extensions.
•   Notification and history of missed and received calls, as well as calls placed and transferred (allowing viewing and redialing).
•   List of phone numbers called and received.
•   Contact phone book might be individual or shared with other VISYS solutions.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys13

 

Instant corporate messaging system that assists in the company’s internal communica- tion. It eases communication between sectors and/or employees, making it quicker and more efficient. It allows the identification of who is connected, assignment of status and selection of one or more people in the same conversation. All conversations are filed in the history log and it is even possible to attribute privileges, stimulating or preventing the exchange of messages between employees and/or groups of employees.

Benefits

•   Customization of the user status.
•   Visibility permissions set by the user.
•   Cost reduction of other means of communication.
•   Eased information flow, gaining efficiency and speed.
•   Increased productivity.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys14

 

Enables communication between the client and the company using Instant Messaging. It can be installed on the company’s Web site with easy and fast access. Conversation history is stored for further queries.

Benefits

•   Creation of profiles and contact groups.
•   Customization of the user status.
•   Visibility permissions set by the user.
•   Cost reduction with other means of communication.
•   Optimized and faster information flow.
•   Increased productivity.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys15

 

Automatic sending of SMS messages to clients, suppliers, partners, etc. The system allo- ws to send individual or group messages, even to cell phones.
Benefits

•   Sending of SMS via computer with pre-defined date and time.
•   Selection of contacts by date of birth, groups of people, type of users, etc.
•   100% integrated and certified with Panasonic PABX TDE, NCP, NS 500 and NS 1000.

 

visys16

Sending of e-mail messages to a single contact or group of contacts.

Benefits

•   Generation of sending records.
•   Preparation of message templates, even with images.
•   Scheduling of day/time for sending, with automatic inclusion of contacts.
•   Scheduling of message sending, avoiding spam.